Version history

Every change to an agent saves a copy of its set-up, listed under Version history on its Settings tab.

• Each version says what changed (Goals, Identity, Call flow…), who changed it and when. The last 50 are kept.
• Restore puts the playbook, personality, goals, questions, knowledge, data columns, call flow and settings back as they were. The phone number stays.
• The set-up before a restore is saved too, so a restore can be undone.