Call recording

Call recording is off by default and turned on per agent in its Settings.

• The agent tells every caller the call is recorded.
• If they object, it stops recording and the partial recording is deleted when the call ends.
• Recordings stay with Twilio and play on the call's page for signed-in staff only. They're never public.
• They're deleted automatically after your retention period (Settings, default 90 days).
• Transcripts are kept even when recording is off.