Calls and leads
Campaigns
A campaign is a list of leads one agent works on its own schedule.
- 1Press New campaign: name it, pick the agent, the days and hours it may dial, and an optional daily cap.
- 2Add the agent's leads that are new (or follow-ups or unreachable) to it. Import new ones on the Leads page first.
- 3Press Start. Its leads are queued and dialled within its hours, and always within each lead's legal calling hours.
- 4Watch progress: to go, called, booked, transferred, follow-ups and not interested. Pause or finish any time.
